AgentOps is a productized managed service that takes operations-heavy businesses from human-operated to agent-native — built and run on Culvii Kit + Culvii Console, with a graduation path to self-serve when you're ready.
If you run operations in a company whose primary business is not software, the agent-native transition is happening to your industry whether you participate or not. Three reasons you can't get there alone — and why off-the-shelf alternatives don't fit.
Senior underwriters, claims supervisors, L1 SOC analysts, contracts paralegals — domain experts whose value compounds through tenure and judgment, not engineering. The agentic stack as it ships today still assumes a developer is on the other end of the SDK. There isn't one on the other end of your operations.
Your internal tech team is running ERP, CRM, the customer portal, and the integrations between them. Hiring incremental agent talent is hard. Comp expectations exceed what non-tech companies are structured to pay. Retention in non-tech employers is broken.
No-code platforms work for trigger-action. Vertical SaaS is opinionated to a workflow that is rarely yours. Big consulting ships bespoke deliverables with no platform leverage. Boutique agencies ship something that may not exist in 18 months. Each fails differently.
Every AgentOps engagement includes specialists who run your agent-native operations, aligned with your business outcomes. Built on vertical playbooks — the Nth customer pays less, gets more.
The strategist. Owns governance alignment, stakeholder communication, and how your AgentOps function connects to the rest of the organization. Runs your QBRs and keeps your CISO informed.
The operator. Owns day-to-day agent deployment, lifecycle management, incident response, and the tactical health of your agent fleet. Your single point of contact for production issues.
The operator surface. Owns HITL approval flows, exception queues, escalation paths, decision-trace UI, and cost attribution dashboards. The “operator's day” redesigned around agent collaboration — not agent replacement. No competitor ships this as a productized practice.
Your AgentOps team doesn't just watch dashboards. They operate on top of Culvii Kit's cryptographic identity, capability governance, and immutable Merkle Tree audit infrastructure — the same primitives that make your agents trustworthy in the first place.
Every trace is hash-chained. Every tool call is capability-scoped. Every HITL approval is logged and signed. Your AgentOps team has full visibility — and so does your compliance team.
Named people. Dedicated context. No ticket queues.
Assessment of your current agent infrastructure, ops requirements, and the outcomes you need.
We propose Micro, Mega, or Ultra based on your fleet size, compliance needs, and growth trajectory.
Your team meets the specialists. Shared context: your stack, governance model, and incident protocols.
Weekly reviews. 24-hour SLA (Micro+). Direct Slack/email — no ticket queues, ever.
Quarterly reviews surface reliability, cost, and governance improvements. We propose; you approve.
All tiers include access to the Culvii Kit SDK and platform. The difference is in team composition — fractional vs. dedicated — and the depth of your SLA.
For teams who need expert AgentOps coverage without the overhead of full-time hires. All three specialists, all fractional.
Best for: Teams running a defined set of agent workflows who need reliable operations without building an internal AgentOps function.
For organizations with complex agent infrastructure. Dedicated engineering coverage for deployment and runtime — with fractional strategic oversight.
Best for: Organizations running multiple agent workflows across business units, or with active growth in agent deployment volume.
For enterprises running AgentOps at scale across multiple business units or tenants. Scope, team composition, and SLAs scoped to your organization's requirements.
Best for: Enterprises deploying at scale across multiple business units or tenants where governance accountability can't be ad-hoc.
Every AgentOps engagement includes a built-in path from fully managed to co-managed to self-serve. Your team's internal capability is the pacing variable — you graduate when you're ready, not when your contract expires.
Culvii operates the agents, runs the platform, and your operators use Culvii Console day-to-day. Most customers start here.
Your ops team runs the agents on Culvii's platform. We stay engaged for advisory, incident escalation, and playbook updates. Most customers settle here for an extended period.
You run the agents on Culvii Kit + Console yourselves. Optional advisory retainer for model-routing recommendations and architecture review.
The graduation path is contractual, not aspirational. The platform is shipped software you can run. Vertical playbooks are documented and reusable. Customer success is structured around graduation criteria — not retention KPIs.
One offering. Engagement intensity scales with the scope you want to address.
Everything your AgentOps team delivers — cryptographic agent identity, capability governance, immutable audit trails, HITL workflows — is powered by the same Culvii Kit SDK your engineers use. You get state-of-the-art operations infrastructure and a dedicated team to run it. Not one or the other.
Tell us about your agent infrastructure. We'll tell you which tier fits, what the engagement looks like, and what we'd recommend.
No SDR. No deck. You'll speak with a founder or operations consultant.